Dominque Becton Film & Acting Academy

Cancellation & Rescheduling Policy

At DBFAA, Our program pricing reflects the value, expertise, and commitment we pour into our students. Prices are set thoughtfully to ensure sustainability and excellence in our training. All sales are final. Once a payment is made, it is considered a commitment to the full training experience. Please review our policies carefully:

 

GROUP CLASSES

Refund Policy

No refunds will be issued once payment is received.

We offer refunds under the following conditions:

• In exceptional cases, Medical-related requests must be accompanied by official documentation (e.g., a doctor’s note) verifying that the student cannot participate. No detailed medical information is required.  

• Students may request credit for a future class within the next 3 months.

• Price adjustments made after enrollment do not apply retroactively (to past payments)

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PRIVATE COACHING & SERVICES

We understand that schedules can change, so we’ve designed this policy to offer flexibility while respecting the time and effort invested in our coaching sessions. Please read carefully to ensure a smooth experience.

1. Rescheduling a Session

We’re happy to accommodate rescheduling requests when proper notice is given:

• Notice Requirement: Clients must request to reschedule at least 48 hours before the session start time. Rescheduled sessions must be booked within 14 days of the original session date.

• Late Requests: If a rescheduling request is made less than 48 hours before the session, the original session will be forfeited, and a new session must be booked at the regular rate.

• How to Reschedule: To request a reschedule, please call or text (310) 496-1170 as soon as possible.

2. Refund Policy

We offer refunds under the following conditions:

• Refund Eligibility: Clients may request a refund at least 72 hours before the scheduled session start time.

• Non-Refundable Bookings: Sessions booked within 72 hours of the start time are non-refundable.

• How to Request a Refund: Refund requests must be submitted via email (info@dbfaa.com) or by calling/texting (310) 496-1170.

3. No-Shows and Cancellations Without Proper Notice:
We value your time and ours. Please be aware:

• No-Show Policy: If a student fails to attend the session without prior notice, the session will be considered complete, and no refunds or rescheduling will be granted.

• Late Cancellations: If a student cancels within 48 hours of the session without rescheduling, the session will be forfeited.

We appreciate your understanding and cooperation in helping us maintain a smooth and professional coaching experience.

Contact Information:
Phone: 310-496-1170 (call or text)
Email: info@dbfaa.com

We appreciate your cooperation and commitment to ensuring a smooth process for all students.